Privacy Policy

1 Who We Are

bdtaka ("we", "us", "our") operates the online casino and sports betting platform accessible at bdtaka.vip. The platform is designed for and directed at adult players based in Bangladesh, offering casino games, live dealer tables, slot games, and cricket and sports betting services denominated in Bangladeshi Taka (BDT).

For the purposes of this Privacy Policy, bdtaka acts as the data controller in respect of the personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by contractual obligations consistent with this policy.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights, please contact us via the live chat support available 24/7 on the platform, or by email at [email protected] (plain text only — not a clickable link).

2 Personal Data We Collect

bdtaka collects personal data across several categories depending on your level of interaction with the platform. The table below summarises the main categories of data we collect and why:

We do not collect or process sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than photo ID for KYC), or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-assessment.

3 How We Collect Your Data

bdtaka collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated Technologies: Data collected automatically when you visit or use the platform, including IP address, browser type, device identifiers, pages visited, session duration, and clickstream data. This data is gathered via server logs, cookies, and similar tracking technologies (see Section 7).
• Payment Providers: Transaction-level data received from payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, necessary to confirm deposit and withdrawal status and to detect fraudulent transactions.
• Identity Verification Partners: Where you submit identity documents for KYC purposes, we may share those documents with trusted third-party verification providers who confirm authenticity on our behalf. The results of such checks are returned to bdtaka and stored as part of your account record.
• Fraud Prevention Services: We may receive signals from third-party fraud screening services about device reputation, IP geolocation, and behavioural patterns to help us identify and prevent account abuse.

4 How We Use Your Personal Data

bdtaka uses your personal data only for legitimate purposes directly connected to the operation of the platform and the delivery of our services. The specific purposes for which we process personal data include:

• Account Administration: Creating and maintaining your bdtaka account, processing your registration details, and managing your player profile.
• Identity and Age Verification: Confirming that you are aged 18 or above and that the information you have provided is accurate, as required for responsible gaming and legal compliance.
• Payment Processing: Facilitating deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintaining an accurate record of all transactions.
• Fraud and Money Laundering Prevention: Monitoring account and transaction activity for indicators of fraud, identity theft, collusion, bonus abuse, or money laundering, and taking appropriate action where such indicators are detected.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of our communications with you for quality assurance and audit purposes.
• Responsible Gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour and facilitating the use of responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Platform Improvement: Analysing aggregated usage data to understand how players interact with the platform, identify technical issues, and improve the overall user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and relevant updates where you have provided consent to receive such communications. You may withdraw consent at any time by contacting our support team.
• Legal Compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

Each use of your personal data by bdtaka rests on one of the following legal bases:

• Performance of a Contract: Processing that is necessary to provide you with the services you have signed up for, including account registration, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of bdtaka's legitimate business interests, such as fraud prevention, platform security, abuse detection, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Processing for which you have given clear and specific consent, such as receiving marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Disclosure

bdtaka does not sell, rent, or trade your personal data to any third party. We may, however, share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent required for the purpose specified:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any other payment processors engaged to handle your financial transactions. Data shared is limited to what is necessary to process the transaction and prevent payment fraud.
• Identity Verification Partners: Third-party KYC providers who assist in verifying identity documents and confirming age eligibility. These partners are contractually bound to process data solely for verification purposes.
• Game Content Providers: Software studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymised session identifiers and game interaction data required to deliver game functionality. Personal data such as your name or payment details is not passed to game studios.
• Fraud Prevention and Security Services: Specialist providers who assist bdtaka in identifying fraudulent account activity, abusive betting patterns, and unauthorised access attempts.
• Legal and Regulatory Authorities: Where bdtaka is required by applicable law, court order, or lawful regulatory direction to disclose personal data, we will comply with such requirements and, where legally permissible, notify you of the disclosure.
• Professional Advisors: Legal counsel, auditors, and other professional advisors who require access to personal data in the course of providing services to bdtaka, subject to strict confidentiality obligations.

7 Cookies and Tracking Technologies

bdtaka uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and gather analytical data about how the site is used. The following types of cookies are used:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies, load balancing cookies, and security tokens. These cookies cannot be disabled without affecting the core functionality of the platform.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform. This information helps bdtaka identify areas for improvement and measure the effectiveness of new features. No personally identifiable information is included in analytical data sets.
• Functional Cookies: Enable the platform to remember preferences you have set, such as your preferred language, currency display, or notification settings, so that you do not have to reconfigure them on every visit.
• Marketing Cookies: Used, where you have consented, to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You may withdraw your consent to marketing cookies at any time via the cookie settings accessible on the platform.

Cookies set by bdtaka are first-party cookies hosted on the bdtaka.vip domain. We do not use third-party advertising networks that set persistent cross-site tracking cookies. You may manage or disable non-essential cookies through your browser settings, though doing so may affect certain platform features.

8 Data Retention

bdtaka retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The general retention periods applied by bdtaka are as follows:

• Active Account Data: Retained for the full duration of your account relationship with bdtaka, plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Identity Verification Documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable law or pending resolution of a dispute or investigation.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of seven (7) years to satisfy financial record-keeping and audit requirements.
• Customer Support Communications: Live chat transcripts and email correspondence are retained for a period of three (3) years from the date of the interaction, or longer where the communication relates to a dispute that remains unresolved.
• Marketing Data: Consent records and marketing interaction data are retained for the period during which you remain opted in, plus two (2) years following withdrawal of consent, for compliance documentation purposes.
• Technical and Usage Logs: Server logs, session data, and usage analytics are retained for up to twelve (12) months from collection, after which they are either deleted or anonymised.

Once the applicable retention period has expired and no legal obligation requires continued retention, bdtaka will securely delete or irreversibly anonymise the relevant personal data.

9 Your Privacy Rights

As a player on the bdtaka platform, you have the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team via live chat or email:

bdtaka will respond to all valid privacy rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing a request to ensure the security of your data.

10 Children's Privacy

The bdtaka platform is strictly for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 18. Registration on the platform requires confirmation of age, and we reserve the right to request documentary proof of age at any stage.

If bdtaka becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to close the relevant account, forfeit any balances in accordance with our Terms & Conditions, and delete all associated personal data without undue delay.

We strongly encourage parents and guardians to use reputable parental control software to prevent minors from accessing online gambling platforms. If you believe a minor may have registered on the bdtaka platform, please contact our support team immediately via live chat so that we can investigate and act promptly.

11 Security Measures

bdtaka takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures in place include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the bdtaka platform is encrypted using industry-standard SSL/TLS protocols, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Access Controls: Access to personal data held within bdtaka's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. bdtaka staff cannot view your password in plain text; if it is lost, it must be reset rather than retrieved.
• Fraud and Anomaly Detection: Automated monitoring systems run continuously to detect suspicious login attempts, unusual transaction patterns, and other indicators of potential data security incidents.
• Secure Data Centres: Data is hosted in secure server environments equipped with physical access controls, redundant power systems, and environmental monitoring.
• Incident Response: bdtaka maintains a documented security incident response procedure. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected players within a reasonable timeframe and take immediate remedial action.

While bdtaka takes all reasonable steps to protect your personal data, no digital system can guarantee absolute security. You are also responsible for keeping your login credentials confidential and for logging out of your account when using a shared or public device.

12 Third-Party Links and Services

The bdtaka platform may display content from or reference third-party game providers, payment processors, and other service partners. While these partners have been selected with care, bdtaka is not responsible for the privacy practices or content of any third-party website or service that is not operated directly by bdtaka.

Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi operate their game engines under their own privacy policies, which govern any data processed directly by those studios in the course of delivering their games. bdtaka does not have control over and accepts no responsibility for the data practices of these independent game providers beyond the contractual obligations imposed in our data processing agreements with them.

This Privacy Policy applies solely to personal data collected and processed by bdtaka in the course of operating the bdtaka.vip platform. We recommend that you review the privacy policies of any third-party providers you interact with independently.

13 Updates to This Privacy Policy

bdtaka reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable law, or regulatory guidance. The most current version of this policy will always be available on this page, with the effective date updated accordingly.

Where changes to this policy are material — for example, where we intend to use your personal data in a new way that was not previously disclosed — we will notify you via a prominent notice on the platform or by email to the address associated with your bdtaka account, prior to the change taking effect.

Your continued use of the bdtaka platform after a revised Privacy Policy has been posted constitutes your acknowledgement of the updated terms. If you do not accept any change to this policy, you should discontinue use of the platform and may request account closure in accordance with Section 3 of our Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bdtaka processes your personal data, please get in touch with us using the following contact details:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the bdtaka platform. Our Bangladesh-based support team typically responds within two minutes and can assist with all privacy-related enquiries.
• Email: [email protected] (plain text — not a clickable link). For privacy-specific requests, please include "Privacy Request" in your subject line and provide your registered username to help us locate your account. Responses are typically provided within one (1) business day.

When submitting a data rights request, please provide sufficient detail to allow us to identify the specific data or processing activity you are enquiring about. We may ask you to verify your identity before we can process your request, as a security measure to ensure that personal data is not disclosed to an unauthorised party.